We ship in South Africa only. If you're based overseas you, or your friend, can collect when visiting South Africa.
The shipping rate is based on the weight and volume of your order. We will include this in your quotation.
Most items are MADE TO ORDER, so please allow for at least 5 to 10 working days before your order can be dispatched. Orders with several items may take longer to make, in which case we will contact you with an estimated delivery time.
We do hold stock of Macramé Cord and certain products (for example tools and small components).
"Out of stock" will be clearly displayed on the product page when applicable.
"Last One" will be clearly displayed on the product page when stock is down to the last item available.
Your order will be wrapped / boxed carefully for shipping - whether by Courier or PostNet/Paxi.
You will receive a notification once your parcel has been shipped - either directly from the courier or we will send you an email. Feel free to contact us if you would like help in tracking your parcel.
Collections in Freeway Park, Boksburg are strictly after payment and by appointment only. Please note we are not a physical shop therefore purchasing is only available online. If you would like to visit us at a Car Boot sale or Jumble sale please contact us and we'll send you dates and directions.
Deliveries to you are on working days only and not over weekends. Please ensure there is someone available to receive your parcel.
Please inspect your order upon receipt and contact us immediately, or at latest within 5 days of receiving your order, if anything is defective, damaged or if you somehow received the wrong item, so that we can evaluate the issue and try make it right.
If you are not satisfied with the item you have received, please contact us immediately, or at latest within 5 days of receiving your order, and fully explain why. Unfortunately simply changing your mind is not an adequate reason for a return of a product you chose to purchase.
If it is agreed that the item may be returned, you may do so at your own cost, provided the item is received in the original packaging, unused and in the same sellable condition. Please package very carefully.
Once the item is received in the same sellable condition, we will refund you the total order amount LESS the original packaging and shipping fee, and LESS 10% of the price which is an inventory restocking fee.
Refunds will be made within a maximum of 14 working days. Please remember it can take some time for your bank to process and post the refund too. Please be patient.
Please note that there are no returns on SALE items.
Please note that there are no returns on CUSTOM-MADE items.
We are unable to make exchanges. Please place a new order.
Tell me about my QUOTE and PAYMENT? After you make contact with us we will contact you to finalise your order (for example, confirming colours for custom pieces or stock levels) and your preferred shipping method. We will then email you a quote along with banking details. We do require full payment by EFT before shipping. Once the funds have cleared in our account, we will commence on processing your order. Allow for at least 5 to 10 working days for custom orders before your order can be dispatched.
Do you have GIFT VOUCHERS? We are working on providing an online gift voucher option in various South African Rand denominations.
Will the item I order look exactly like the one I see online? As many items are made to order, they may vary slightly in appearance. We try to match as closely as possible. Size can also slightly vary, but I will do my best to keep the product as consistent as possible. All dimensions are approximate only. We try to provide good measurements for the product size. *Please note that any accessories shown for photographic purposes are not included.
What is the length of a roll of macramé cord? Actual cord lengths vary with thickness and there can be slight imperfections in the cord on a roll. Lengths can differ +/- 5% at times.
When are you going to supply beads? We are investigating this option. Keep watching our Tools and Accessories page.
What social Media platforms are you featured on? At present we are on Twitter (@MacrameCraftSA) and Instagram (@MacrameCraftSA). We have not started a YouTube channel yet and don't run a specific Facebook page however we do post on Facebook Marketplace. Pinterest coming soon!